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How are we performing? Recent Patient Satisfaction Levels

Smarmore Castle Performance

At Smarmore Castle, we regularly survey patient satisfaction to make sure we listen and respond to what our patients are saying. Recent surveys from the first nine months of 2020 – including the beginning of the coronavirus pandemic – showed some very positive results:

  • Even with the inevitable disruption of the pandemic, we maintained a rating of 100% overall satisfaction – with 62% rating our overall treatment as “Excellent”, 34% “Very Good” and just 4% rating us as “Good”.
  • The strong quality of care provided by our team came through very clearly, with “Excellent” ratings being given to our therapists by an incredible 99% of patients; to our nursing staff by 97% patients; to our medical team by 93% of patients and with overall staff support rated as excellent by 93% of patients.
  • In every single area surveyed, “Excellent” was the most common feedback given.

Smarmore Castle Feedback Survey

Here are some of the comments given by patients:

“Thank you, this has changed my life. Keep the good work up!”

“Will highly recommend Smarmore to family & friends. Thanks for all the support.”

“Really impressed with the whole program. Especially the staff from HCA, cleaning therapists and clerical. Everyone did their utmost for me which I really appreciate.”