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Smarmore Castle Performance

How are we performing? Recent Patient Satisfaction Levels

At Smarmore Castle, we regularly survey patient satisfaction to make sure we listen and respond to what our patients are saying. Recent surveys from the first nine months of 2020 – including the beginning of the coronavirus pandemic – showed some very positive results: Even with the inevitable disruption of the pandemic, we maintained a rating of 100% overall satisfaction – with 62% rating our overall treatment as “Excellent”, 34% “Very Good” and just 4% rating us as “Good”. The strong quality of care provided by our team came through very clearly, with “Excellent” ratings being given to our therapists…