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Cookie Policy

Smarmore Castle Cookie Policy

About this cookie policy

This website uses cookies to improve its functionality and to monitor site performance. This Cookie Policy explains what cookies are and how we use them. You should read this policy to understand what cookies are, how we use them, the types of cookies we use i.e, the information we collect using cookies and how that information is used and how to control the cookie preferences. For further information on how we use, store and keep your personal data secure, see our Privacy Policy.

You can at any time change or withdraw your consent from the Cookie Declaration on our website.

Learn more about who we are, how you can contact us and how we process personal data in our Privacy Policy.

Your consent applies to the following domains: https://smarmore-rehab-clinic.com 

What are cookies ?

Cookies are small text files that are placed on your computer by websites you visit. They are used to store small pieces of information. The cookies are stored on your device when the website is loaded on your browser. These cookies help us make the website function properly, make the website more secure, provide better user experience, and understand how the website performs and to analyse what works and where it needs improvement. This helps us to develop the user experience.

How do we use cookies ?

As most online services, our website uses cookies first-party and third-party cookies for a number of purposes. The first-party cookies are mostly necessary for the website to function the right way, and they do not collect any of your personally identifiable data.

The third-party cookies used on our websites are used mainly for understanding how the website performs. We use a third-party service, Google Analytics, to collect browsing information and details of visitor trends. We do this to understand behaviour and interaction with our website, such as the number of visitors to the various pages on the site and which pages viewed. This information helps us to build a picture of what users are looking for and provide a better and improved user experience and help speed up your future interactions with the website. The information is processed in a way which does not identify any individual.

No personal identifiable data is collected, the information collated by Smarmore Castle relates to browsing activity across this website only.

Overview of cookie types

Statistics: These cookies store information like the number of visitors to the website, the number of unique visitors, which pages of the website have been visited, the source of the visit etc. These data help us understand and analyse how well the website performs and where it needs improvement.

Essential: Some cookies are essential for you to be able to experience the full functionality of our site. They allow us to maintain user sessions and prevent any security threats. They do not collect or store any personal information. For example, these cookies allow you to log-in to your account and add products to a shopping basket and checkout securely.

Functional: These are the cookies that help certain non-essential functionalities on our website. These functionalities include embedding content like videos or sharing contents on the website on social media platforms.

Marketing: These cookies are used to personalise the advertisements that we show to you so that they are meaningful to you. These cookies also help us keep track of the efficiency of these ad campaigns.

The information stored in these cookies may also be used by the third-party ad providers to show you ads on other websites on the browser as well.

Preferences: These cookies help us store your settings and browsing preferences like language preferences so that you have a better and efficient experience on future visits to the website.

What types of cookies do we use?

The table below explains the performance tracking cookies we collect and the information they store.

CookieFunctionRead More
Google Analytics

_ga

_gid

_gac_UA-2681766-10

_gac_UA-2681766-6 

 

Collects browsing information on visitor trends to show us how visitors use our website. We use the information to compile reports and to help us improve the site and identify pages that are not serving their purpose. The cookies collect information in an anonymous form, including the number of visitors to the site, how visitors have landed on the site and the pages they viewed.

Read Google’s overview of data privacy
ResponseTap

JESSIONID

 

These cookies enable the display of a dynamically generated phone number through ResponseTap call tracking software. This provides a better understanding of visitor interaction between the website from referral channel to the point at which contact is made via phone call. The cookies used by ResponseTap demonstrate the user journey through the site and help improve online customer experience.

See ResponseTap’s cookie policy
Microsoft Ads

MUID

MUIDB

 

These cookies allow us to track performance of paid search activity within the Microsoft Ads interface and determine the effectiveness of our online campaigns in terms of user activity on our website. Click here to read more about Microsoft’s cookie policy.

Read more about Microsoft Ads’s cookie policy
LiveChatinc

AASID

AA2-DAL10

These cookies allow us to provide a helpful chat experience for users who don’t want to contact us via email or phone.https://www.livechat.com/legal/privacy-policy/ 

 How can I control the cookie preferences ?

You can change the settings on your browser to prevent cookies being stored on your computer or mobile device without your explicit consent. For information on manage cookies on popular web browsers, visit the browser developer’s website, where the ‘help’ section will normally provide details on how to manage the cookie settings.

Popular web browser cookie settings:

In addition to this, different browsers provide different methods to block and delete cookies used by websites. You can change the settings of your browser to block/delete the cookies. To find out more out more on how to manage and delete cookies, visit wikipedia.org, www.allaboutcookies.org.

To opt out of being tracked by Google Analytics across all websites, visit https://tools.google.com/dlpage/gaoptout.

Live chat

We provide support with finding addiction treatment via LiveChat. Our live chat service is available for people affected by addiction and looking for advice regarding treatment and connects them with one of our trained admissions staff in confidence. We want to give everyone using our Live Chat service the best possible experience, here is what you can expect from this service.

What we do on LiveChat

  • Our staff monitor live chat between working hours Monday – Friday, 9am – 5pm. 
  • You will have the opportunity to talk online safely and in confidence, and to choose what you tell us.
  • Our trained supporters will listen to you respectfully and sensitively.
  • Anything you say to us will be kept in confidence, and all your information will be safe and secure.
  • Any questions we ask are so that we can ensure that you get the appropriate support and responses for your needs.
  • If Smarmore Castle can’t help you we can put you in touch with one of our partners to provide specialist support.

Some things LiveChat doesn’t do

  • LiveChat is not a counselling service; however, we will always listen to you.
  • Once you leave live chat, even if this is due to a loss of mobile signal or internet connection, any live chat session you start again will count as a new, separate conversation and may be with a different trained supporter.
  • Our admissions staff will help you find the information you need however we can’t provide medical or legal advice.
  • If a member of staff on our LiveChat seems to give medical advice this advice is to be discounted. 
  • It’s crucial that live chat is a safe experience for both our users and our admissions staff. We don’t tolerate abusive or inappropriate language towards our admissions staff and we will block users that are misusing live chat.
  • When you join live chat, you’ll be allocated to the next available supporter. This could be a man or woman, and we cannot guarantee that you’ll be able to speak to someone of your preferred gender.

Feedback

You can give us feedback or make a complaint to help us improve our service. If you are happy with our service please also let us know or leave us a positive google review.

Data statement

Smarmore Castle works hard to ensure LiveChat is secure. We will do our best to protect the information that you give us. 

LiveChat, Inc. follows generally accepted industry standards to protect the Personal Data both during transmission and once received by the Company. No method of data transmission over the Internet, or method of electronic storage, is 100% secure. Therefore the absolute security can not be guaranteed. No data transmission via the Internet, however, can guarantee 100% safety. However LiveChat, Inc. takes all necessary steps and measures to update and modernize its data protection system. The transmission of most information is encrypted by using secure socket layer technology (SSL).

Find out more about privacy and data protection in our privacy policy.

We won’t send you a copy of what we discussed with you during a live chat session. If you want to save our conversation, then you need to:

  • take a screenshot on your smart phone or tablet or laptop
  • take a photo of the screen if you’re on a laptop, PC or MacBook

Please remember to keep your information safe.

If you share personal details such as your full name and date of birth when using live chat, you can request to see the information we keep about you.

Please make your request in writing. When we contact you, you will need to provide proof of identity in person such as a driver’s licence or passport.